Privacy policy

Privacy Policy

Aurex Glass (Showers Plus Pty Ltd, ABN 13 688 927 639 respects your privacy. This policy explains what we collect, why, and how to contact us about it.

What we collect

When you request a quote, place an order or book work with us, we may collect:

  • Your name
  • Phone number
  • Email address
  • Site or delivery address
  • Quote and order details, including measurements and product selections
  • Payment details
  • Photos of the install area, before and after work
  • Website and store data, such as pages visited and device information

Why we collect it

We collect this information to:

  • Prepare quotes and book site measures
  • Manufacture and install your order
  • Take payments and issue invoices
  • Contact you about your job
  • Keep warranty and job records
  • Improve our website and services
  • Meet legal and tax obligations

We do not sell your personal information.

Photos

We may take photos of completed installations for quality control, warranty records and marketing. We will not publish anything that identifies you or your address without asking first.

Shopify and third-party services

Our online store runs on Shopify. Payments, email and other services are handled by third-party providers. These providers have their own privacy policies. We only share what is needed for them to do their job for example, payment details go to the payment processor, not to us in full.

How we store it

We take reasonable steps to keep your information secure. We keep job records for warranty and legal purposes. Some providers we use may store data outside Australia.

Your rights

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it where we are not legally required to keep it.

Nothing in this policy removes, restricts or changes your rights under Australian Consumer Law or the Privacy Act.

Contact us about privacy

Phone: 0412 147 216 Email: contact@aurexglass.com.au

If you are not happy with how we handle a privacy concern, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).